They will make your conversations more personal and at the same time help you communicate emotion.Īccording to Giphy’s CEO Alex Chung, a picture may be worth a thousand words but as “the average GIF contains sixty frames, then they’re capable of conveying 60,000 words – the same as the average novel.” Haha. Sign in to your LiveAgent > Click on Configurations > System > Plugins > GIPHY. Why should I use animated GIFs with Slaask?ĭo you want to add some fun to your conversations? Animated GIFs are a great way for you to convey real emotion (and humor!) to your leads and customers. How can you integrate GIPHY into your LiveAgent. Before pushing any GIFs to your leads or customers, we recommend your team pre-select one to ten great GIFs/keywords in line with your business. What should I know about using Giphy with Slaask?īe aware that the animated GIF displayed will be related to your keyword, but you never know exactly which GIF will pop up. GIPHY is an online database and search engine that allows users to search for and share animated GIF files.

When you are in a visitor channel, type the Slack command /giphy your-keyword- 'your-keyword' being any keyword you want (i.e.: '/giphy thanks', '/giphy great', etc.).Select G - General Audiences and then Save Integration.Click Install and then click Add Giphy integration.Go to the Slack App Directory and search for Giphy.When using the command “/giphy” from Slack in one of your Slaask conversations with a lead or customer, the animated gif published on Slack will also be visible to your lead or customer through live chat.

Use giphy in slack